Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Takes time to get appointment

To get any appointment takes time, especially getting through on the phone. I've been asked to call back the next day which did result in an appointment. I don't particularly like being asked why I need the appointment which in some cases is asked a bit abruptly. Since they started care navigation it does seem to have got a bit more difficult to get an appointment. Most doctors are good, you don't get to see your own GP though and with some locums it can feel you are being rushed out.