Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Continuity with a doctor would be nice

It can be so hard to get to see a doctor or a nurse. In one instance it was a five week wait to see the person required. Today I got through on the phone first time, normally it is a bit of a wait, however, it is better than the system previously in place. Reception staff are always pleasant and helpful, I know who my GP is but I never get to see them, it would be nice to have that continuity.