Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Difficult to get on the day or advanced

Very difficult to get appointments with any doctor for both on the day or advanced appointments. It's taken a long while to get an appointment with my doctor and continuity is very important to me so this has been frustrating. There is a need for more staff to cope with the level of need. The doctor I see has been very good, has taken time to get to know me and build a relationship.