Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Friendly staff

Staff are brilliant but I really don't like that there is a race to get through on the phone. It would be better to have more pre-book able appointments. Getting a blood test can mean a 3-4 week wait. If the doctor says you need to be seen it is easier to get an advanced appointment. I really like my doctor and the staff are friendly but I rarely get to see my own doctor because they are so busy and continuity for me is a big thing. The nurses are brilliant, they are very good because you get to see them more and you do get continuity.