Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Listen to what the problems are

Very responsive when you call, they organised a home visit really quickly. The queue system on the phone is an improvement and care navigation has been great and ensures the right person sees me. The staff are all kind and the emergency care practitioner i saw discussed the care needed very well and really listened to what the problems were, really great.