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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



No appointments on the day

Getting an appointment this week has been especially difficult, it took 10 mins to get through today and I got an appointment with a doctor. When calling previously this week there were no appointments at the surgery available that day and I had been ok no the phone for 25 mins which was a long time, I was offered GP+ appointment though. Staff have been good and the way in which they dealt with there being no appointments was at least sympathetic.

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