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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



Notes not always updated

You are encouraged to use Ask My GP but I would prefer to talk to someone but generally the process of getting an appointment is working considering covid. It wasn't overly clear whether I should be going in the building for my blood test this morning as it didn't say anything on the door. I've also found that my records haven't been updated when I've informed staff of changes, I shouldn't need to keep telling staff the same thing each time I have an appointment. I am eligible for a flu vaccination but have been told there are only sessions on Saturdays and I can't make them which mean I can't have one at the surgery even though they encourage you to go to them so they get paid.

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