Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Combs Ford Surgery


Helpful staff

My father finds the message on the phone very long and confusing so he is unable to call to book his appointments now. The number of options are too many for him and he can't cope with it. The staff are really helpful but the way in which the sliding window at reception is closed on you can appear a little rude.