Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Communication difficult

Following a stay in hospital I've found the communication very difficult and almost non existent at times. The way in which I was told that I was being referred was bluntly delivered. Getting blood tests has been absolutely fine and they do it very well. I've used Ask My GP and one of the questions asks who you would like to come back to you but I've never been called by the person I say, feels like you're just a number!