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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery



One poor experience

I would've said everything was great before my last experience but when I tried to get an appointment I was told I had to have a covid test before being offered anything, they wouldn't even give me a call back on the phone. I've tried using Ask My GP but it's taken time to get confident with it. There is no signage to tell you that blood test patients can now wait in the waiting room, so waited in the cold.

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