Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Phone message is very long

No issues getting an appointment, it's been great. The staff are lovely and Ask My GP has worked really well too as it's not easy to get through on the phone and the message is very long. It does sometimes feel like there is a threat that if you don't tell reception what is wrong with you you won't get an appointment.