Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Combs Ford Surgery


Pressure to use online services

I don't use online systems and don't have an email address but I was told by reception when I asked for an appointment I needed to do it online and set up an account. Initially it was suggested that I ask someone younger to set it up for me before they then agreed to give me an appointment for my husband who needed to be seen. It shouldn't have been so difficult or been dependent on going online as not everyone can. Not seeing someone face to face does mean that issues are put off but when we've really needed an appointment we have got one and the staff are quite good generally.