Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Community Dental Services


Poor communication

I was verbally told of an appointment but it was never confirmed. I had no time slot either. I called and the receptionist made me feel like it was my fault and she was more busy than anyone. She had no empathy for my child who bolted out the door last time as they were so behind. She was rude too. She also said parents must remember to call every 6 months to book a check up as we can’t book them in advance in case we forget! She said it’s like that at every dentist. Never heard of that before.