Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Community Midwives


Didn't acknowledge husband

The midwife I saw at the Thetford Healthy Living Centre wasn't great as she didn't even acknowledge my husband during the appointment. My current midwife at Stanton has been amazing. I find it odd that you can only access the Maternity Hub and speak to a midwife Mon-Fri. If it's out of hours you have to call 111. For any contact with a midwife you have to go through the hub so have to leave a message each time and then wait for the midwife to call you back. In Essex mums are given a timetable so you can see who to call on which days, something like that would really help.