Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Community Midwives


Generally very good

It was lovely to see the same midwife each time but it felt like there was a real disconnect between having an Ipswich based midwife but being under WSH. I also struggled to get hold of the midwives. All I had was an email address. I emailed asking for advice when I had covid in the 3rd trimester and received no reply, and then I emailed again at 38 weeks to request that colostrum syringes be made available for me to collect, but didn’t get a reply. I have therefore run out and only have 5 syringes to take to hospital. The midwife was always lovely but the lack of ability to get in touch other than an email that doesn’t get answered is really unhelpful. My GP surgery uses an excellent online system for getting advice or asking for an appointment, so the email address that doesn’t get answered feels very antiquated and not patient-centered. My notes also always had a tick about my mental health but I never was specifically asked about my mental health, so I’ve never mentioned my anxiety about my upcoming section or fear that the baby won’t survive.