Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Community Midwives


Consistency of same midwife is important

Everyone I have seen in the community midwifery team have been lovely and caring and this has been very positive for me having had a difficult experience at the West Suffolk Hospital 5 years ago when having my first baby. I do feel that having the consistency of the same midwife all the way through is important to build trust. I think the only thing I would mention is that the on line NHS portal which has my notes and leaflets on is not that quick to use and if needed in a hurry it would be difficult to access especially if my husband needed to find something, 5 years ago I had a physical book with this information in and I would have preferred to have had the option to have had a proper book again.