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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Community Midwives



Amazing community midwives

The community midwife team in Felixstowe are amazing. This was my second pregnancy and I was hoping that the same midwife was still the midwife at Haven Health and she was - I was thrilled. The midwife remembered me from 4 years prior and asked kind questions about my son when we first met again. I am a nervous patient and her kind and compassionate manner is amazing. She has a way of putting you at ease which I haven’t experienced before. I benefit from things being explained eg what will happen when I go to this appointment at the hospital etc and she is happy to explain anything - I understand her time is precious but you never feel rushed or that she hasn’t got time for you. I was required to be consultant led in pregnancy due to my age and previous small baby however I was keen to be able to have midwife led care. She was always explaining to me how this could be facilitated if safe and in the end it was. I had a bit of a meltdown one appointment because I was worried about the birth in a couple of months and she was so kind and saw me a couple of extra times to help me manage my worries. Following the birth of my daughter the midwife wasn't on shift so we were visited by a different midwife who again gave us great care and explained everything so well. She made time to see us for our final appointment. I feel like my words here aren’t doing justice for how good she actually is. She feels like a second mum when she is looking after you. She is so kind, respectful, experienced and had such a wonderful way with you as an expectant mother. I trusted her fully throughout every appointment and experience and felt like she really cared about me. She is such a credit to the midwifery team in Felixstowe and wider (the rest of the team that I saw were great too) but she is just amazing. Thank you NHS for the wonderful midwifery care I received.

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