Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Community Midwives


Horrible

Every time I phone to make an appointment I'm made to feel bad as apparently they are so busy. I get told they will call me as will have to make me an extra appointment. Sorry I'm pregnant and need my routine appointment. There is a total lack of communication somewhere along the line. I had a routine appointment I changed this. I attended but there was some concern's i was told I need to go back in a few days. They would text me at 8.30 am by 10.30 I still hadn't heard I called Bury they told me a note was given but she would text again. I waited all day & heard nothing at 3.45 I had a voicemail saying I had missed my routine appointment (the cancelled one) I tried to call back they shut at 3 pm so I've been left stressed out all weekend.