Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Community Voice Ltd (Support to live at home provider)


Agency listened and responded quickly

My mother transferred to the new care provider but they initially put male carers in to do her care. This was too much for her so we spoke with the agency and they very quickly changed the rotas and the carers visiting to females. The carers all do a very good job and everyone is willing to listen.