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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery



Lack confidence things will be followed up

I have multiple complicated conditions but I feel that issues are treated in isolation and not holistically. I've been told by a doctor before that I have complicated issues, which I know, but that they only addressed the simple issue in the appointment and not the reason I had booked the appointment. I felt so dejected after this. Even when I was diagnosed with a new condition I've not been able to see a doctor to discuss the implications. I have seen the nurse, who said I needed to see a doctor, but then when I spoke to the doctor on the phone they said they didn't need to see me. I have regular blood tests, monthly, and have done for ages for one of my conditions, and then all of a sudden I'm being questioned about whether they are needed and what they are for. My notes are comprehensive so should explain why they are being done. When you do get a call back from a doctor I assume they are on hands free as it's very quiet and difficult to hear what they are saying. The lack of continuity with doctors for me is a real issue as each time I speak to someone different they have different ideas on how to manage the problems and I have to quickly explain as much as I can because they haven't had time to read my notes. I know they are doing their best but for me it's not working.

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