Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Busy phones

The phones are busy and if I'm 30th in the queue I tend to hang up and call later as even when I've been 10th it has taken half an hour to get through. When you do get through I have been offered call backs with a GP so it has worked to get appointments. Everyone is in the same position and the main thing is that you can get care when needed.