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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery



Issues getting medication

Always have issues with prescriptions each month with the pharmacy and surgery blaming each other and I'm the one left without medication. It just means you have to plan way in advance to take account of the issues you'll have. Following a stay in hospital my daughter needs to have an appointment to know what now needs to happen but we've been unable to get one arranged. The hospital letter hasn't been added to the NHS app yet either which is just adding to the difficulties.

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