Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Busy phones

I spent 30 minutes on the phone and was 26th in the line this morning. When I did get through I had problems when they couldn't hear me but in the end it cleared and I was able to get an appointment with a doctor at the surgery, which I was happy with. It isn't seamless between the pharmacy and the surgery and that's where most issues occur. Staff are friendly but processes are time consuming.