Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Very difficult

It's very difficult to call when working as I'm driving at the time I need to call and then by the time I get to work there is nothing available. If there is a call back available they don't give a time and I can be in meetings and unable to take calls. There is no flexibility in the system to allow appointments to be arranged around work, I've tried econsults and that doesn't help either. In the past I've specifically asked not to see a certain doctor due to past bad experiences but they are always the one I end up having a call from. It has taken 3 weeks to get an appointment to discuss the menopause issues I'm experiencing and I was so disappointed with how it went, it was pointless.