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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery



Pre booking not possible with named GP

Pre booking an appointment with your designated doctor is not possible. 2 hour wait to get through on the phone. It causes more added stress for people and it could be easier to get appointments. Overall the treatment I receive is good and getting appointments although not easy is not the end of the world.

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