3 Things
Medication - Doctor prescribed an additional drug without a medication review only the pharmacist picked it up + queried it with me. The practice did apologise. Lost Letter - My husband needed an operation at his dentists but due to his medication it needed to be amended to prevent too much bleeding and this needed to be okayed by his doctor. We wrote to the practice in May, had to send a second letter in June after the first was lost, the letter was sent back to the dentist and another letter was sent in reference to the first letter that was lost. The whole process took 1 1/2 months. Queue - (sometimes there has been 16 people in the queue). As a carer getting to the surgery to an appointment is very difficult first thing in the morning but getting through on the phone is impossible if you need an appointment on the same day. You can't pre book appointments which is frustrating.