Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Continuity is poor

Continuity is very poor so you have to go over the same issues all the time. Because of my health conditions it is very difficult to call at 8am. I called twice last week but was unable to get an appointment. When there is no continuity with doctors they often contradict each other. When I explain that another doctor advised I took the medication they just ignore the comment. Even since the CQC inspection I do not feel anything has changed. When I last used the online booking system it only offered an appointment in 10 days time, which was no good.