Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Consultants letters not acted upon

The receptionists are helpful but one of the doctors will only refer on to hospital rather than doing anything them self. It is also apparent that doctors do not read consultants letters. This means that medications are not updated promptly. My husband was prescribed new medication by his Consultant but this wasn't changed by the practice for 6 months and was only highlighted by the Consultant when he had his next appointment.