Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Very, very bad - So bad I have left!

I have had a number of negative experiences: I called when my elderly mother was telling me she was suicidal and I couldn't get an appointment and I wasn't offered any advice or signposting, I waited for an hour for a flu jab last year and when I got to the front of the queue I was told they were closing (I was less than pleased because they had run out of one of the vaccines!), I called the practice manager on five separate occasions and didn'tgeta single return call.