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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery



Hard to get appointment

Getting an appointment is very difficult at Capel and as I don't drive getting to East Bergholt is also difficut. One doctor doesn't really listen and just shrugs you off. It's easier to come to the surgery to get an appointment rather than try to get through on the phone. It's very uncertain if you will get an appointment but on the whole the nurses have been good.

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