Bookings could be better.
Receptionists have a hard job and have to manage expectations and don't appear to get much support - staff are generally good.. The booking procedure is difficult. Luckily, I have someone who can queue for me by phoning, would be very difficult to get an appointment as they are are all gone by the time you get through. When you get to see a good doctor it goes very well. Not everything is an emergency but you can't book an appointment for next week.