Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Discontent with system in general

Pharmacy onsite is very good and the reception staff are very efficient. Phoning to make appointments is difficult i'd prefer a ringback system rather than the queue system. Overall capacity is an issue, have not been able to feel raising issue would be water off a ducks back. Could an open forum be held so that patients can raise issues & then see the progress being made/addressed. If appointment booked in advance do a reminder text a couple of days before could the text message system be reversed so patients can cancel that way?