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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery



Like call backs

Everyone at the surgery is friendly and you can have call backs to discuss issues which works well. I don't mind calling on the day for an appointment, the medical staff are fine and I'll see whoever is available. It would be better if the pharmacy could be open outside doctors hours to enable easier collection.

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