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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery



Better now, confident in the doctors

Better now than it used to be. It's quicker to get an appointment now and even if you have to wait a while on the phone you will still get seen. On the odd occasion you may be told there are no appointments but then you're offered a call back. When the doctor really thinks you need a follow up with them they will book you in the see them. It's a busy surgery and pharmacy. The medications are generally available when needed you may have to wait a little bit but it's not too bad. Staff do try to get you seen here for blood tests which are regular. I've not felt rushed in appointments, the doctors are very good and never rush you out. If you'd asked me 18 months ago I would have said it was very different but I now have confidence in the doctors I see.

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