Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery


Very helpful service

Overall I can't fault the service,, they've been helpful. Might have a long wait on the phone, it was 30 minutes this morning but I still got through and was able to change my appointment time. Staff were very helpful. The phone system is an improvement. The service does lack a personal approach, as you don't get to see the same doctor each time you see someone new you have to explain everything again. Can't fault the reception staff, they are always helpful. You can often have a couple of things to discuss with the doctor but by the time you get through there aren't 2 appointments side by side for a double appointment.