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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - Capel St Mary Surgery



The new call back system disrupts my day

I'm not keen on the new call back system as it disrupts my day waiting to be called back. I do find the privacy in the surgery is limited as the pharmacy is right in the waiting area, could the pharmacy staff be more discreet please when they speak to patients.

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