Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Phones are busy

The phones are busy which is a bit frustrating and I would like to see a return to more face to face appointments but the staff are very pleasant and all so lovely. I do feel a referral has been delayed and wasn't done when I was told it would be. I'm under the care of a consultant at west Suffolk hospital and I have to get a hard copy of results etc and send it to the hospital myself as the practice can't be sent electronically for some reason.