Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Very good

No issues getting appointments when I've needed them and I call which doesn't take too long either. I like that you get the text reminder about appointments as it is useful. The staff are friendly, it was good when you did see the doctor more often but that aspect isn't as easy any more. Reception staff are friendly and helpful and I like that I can attend either of the surgery sites.