Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Mostly really good

I've seen some very good doctors lately, they have listened well and don't make you feel stupid as others have done in the past. I've been given a choice over who to see which is helpful. The phones can be busy but I tend to use econsult for the children and recently its been excellent as we're always seen quickly on the same day. We did have an issue where a referral wasn't done by staff for 8 months and this delayed our child getting seen at the hospital.