Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Friendly and helpful reception

To get appointments by phone doesn't take very long and once through the telephone call backs work well and then I've been offered face to face appointments with a doctor when needed. I haven't been given a choice over who to see and I would prefer to see one person each time but I'm not too worried about it. The reception staff are friendly and helpful on the whole but at times there does feel a reluctance to help or go the extra mile.