It is slightly better
The phones seem to be answered quicker now and there's not bad availability of appointments either and I've got to see the doctor when I've requested an appointment. I've even been able to request a certain doctor or choose someone else if they are not available. I did recently wait quite a while for someone to come to reception after I rang the bell, and feel it would be better if some one was there as quickly as possible or another member of the team could support the front desk, other than that everything else has been okay.