Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Ok at the moment

Mostly when I've needed an appointment I've been able to get one and staff have been ok but they could do better by not chatting among themselves when patients are looking for support. I've had two incidences where I've been contacted by staff to arrange appointments which have already been done, so the system doesn't seem up to date.