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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Unhappy with appointments system +leadership

Generally by queuing we do get to see the doctor of our choice. To help with continuity of care pre-bookable appointments would be good. If we needed an appointment on the day we're sure we would actually get to see the doctor if busy. Sometimes it feels that Capel doesn't always get the same service as that available at East Bergholt Surgery. Seeing the same doctor when you have an ongoing issue would be better. You do need continuity otherwise most of the 10 minutes you're allowed are taken up with explaining the problem and you are unable to get to the new problem. The leadership of the practice seems to be an issue; a lot of the problems come from there.