Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Improved

I did appreciate being added on to the end of the surgery appointments list today. In the past it had been a bit more difficult to get appointments. A triage system to just talk to a doctor would be beneficial and a good idea to stop unnecessary visits to the surgery. A booking system with flexibility would be better to allow people to plan ahead. The practice letters to the Parish Magazine are helpful & keep patients up to date with any changes happening at the surgery