Nurses explain things very well
The nurses explain things very well but the doctors don't as well as they tend to skip over things. The reception staff are good and are often in a difficult position. It seems that doctors rather than staggering their time off tend to take it off at the same time. Appointments are difficult to get the phone is always engaged so use redial for at least 10 mins. A call waiting system would be good to tell you where you are in the queue. Late evening appts for those who work would be beneficial with afternoons reserved for older people. I don't mind the on the day booking but pre booking appointments would be useful. The practise has had to use locums a lot but they don't seem to care as much as permanent staff. I would prefer to see the same doctor if possible but understand that it is not always possible. It appears that maybe the surgery is not moving with the times and meeting patients expecting