Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Poor and Rude

Today I popped into the surgery at 810am just to ask a quick question. The surgery was empty and there where members of staff chatting when I said excuse me I was totally ignored. When I asked for help they carried on talking and googling and went into the office. Leaving me there. I had to ring the bell to get some assistance to be told oh I thought you where checking in on the screen. My query di not get sorted out because it was only a 2 minute question I wanted to ask a nurse. I was offered an appointment which was totally not necessary. Funny how they can blatantly stand and chat and giggle but not give a patient 2 minutes of their time.