Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Getting appointments is difficult

I do not like having to phone on the day for appointments. After the CQC inspection they allowed me to book in advance but this has now gone again and you can only book on the day. I previously tried to get an appointment two days in a row but was told all appointments were gone. This time I lined up at the practice to get an appointment which worked.. The explanation was that they were short of doctors so the system had been changed.