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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery



Feel like I'm being held at bay by locums

I have managed to get an appointment with a doctor today but it can be very difficult. Seeing the locums can feel like you are being held at bay as they say come back in 2 weeks. I feel that there is no follow up care once I've been seen by the hospital, letters go on my file but no action follows. At times reception staff could be a bit less abrupt.

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