Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Online system doesn't have appointments

It can take time to get through in the mornings. I used to be able to book online but this doesn't seem to have any appointments available. I'd prefer to use it as getting everything ready in the morning plus trying to get through on the phone is difficult. There are a lot of locums used which does affect the continuity of care I receive.