Difficult to get appointments
Getting through on the phone for appointments is very difficult. I was on hold for 20 minutes in total and couldn't see the doctor I wanted as all appointments were already gone. The popular doctor is also a teaching doctor but this means he's available even less. I do not get any updates about results that come in unless there is something wrong, I'd prefer to be told even if nothing is wrong as you presume all is ok but they may have forgotten to call. When I was in an appointment the next patient walked in as the doctor had already pressed the next patient button before I had actually finished. I feel that reception should be manned and it would give a better impression.